Privacy Policy

Last updated: June 4, 2026

Introduction

PanelConfig, LLC operates the https://panelconfig.com website, which provides information about PanelConfig, its software, services, documentation, pricing, and related platform features.

This page informs visitors and users about our policies regarding the collection, use, and disclosure of personal information when anyone uses our website, products, services, or related platform features. If you choose to use the Service, you agree to the collection and use of information in relation to this Privacy Policy. The personal information that we collect is used for providing, operating, securing, and improving the Service. We will not use or share your information except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms of Service, available at https://panelconfig.com/terms-of-service, unless otherwise defined in this Privacy Policy.

Information Collection and Use

For a better experience while using our Service, we may ask you to provide certain personally identifiable information, including but not limited to your name, email address, phone number, billing details, company details, and postal address. The information that we collect is used to contact or identify you, provide access to the Service, process payments, improve the platform, provide support, and maintain account security.

If you create an account, request support, subscribe to a paid plan, or contact us, we may collect the information necessary to provide those services. This may include account information, technical logs, and support communication records.

Account, Billing, and Support Information

Depending on how you use the Service, we may handle the following categories of information:

• Account information such as name, email address, username or role, login records, and profile settings.
• Billing information such as selected plan, subscription status, billing email, invoice records, transaction references, and payment status.
• Support information such as messages, contact form submissions, and support communication records.

Logs and Diagnostic Data

When you visit our Service, we may collect information that your browser sends, known as log data. This data may include your Internet Protocol (IP) address, browser version, device type, operating system, the pages of our Service that you visit, the time and date of your visit, referrer URLs, and other diagnostic statistics.

We may use logs to monitor website performance, detect abuse, troubleshoot technical issues, improve user experience, protect the platform, and understand how visitors interact with our website and services.

Cookies

Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. They are sent to your browser from the website you visit and are stored on your device.

Our website may use cookies for authentication, session management, preferences, analytics, security, and website functionality. You have the option to accept or refuse cookies and to know when a cookie is being sent to your device.

If you choose to refuse our cookies, you may not be able to use some portions of our Service, and certain website features may not work properly.

Payments and Billing

If you purchase a paid plan, your payment may be processed by third-party payment processors such as Stripe. PanelConfig does not store full card numbers or complete payment card details on its own servers. Payment processors may collect and process payment information in accordance with their own privacy policies and security practices.

We may retain payment-related records such as plan name, subscription status, billing email, transaction references, invoice details, and payment status for accounting, support, fraud prevention, and service management purposes.

Service Providers

We may employ third-party companies and individuals for the following reasons:

• To facilitate our Service.
• To provide the Service on our behalf.
• To perform Service-related functions.
• To process payments and manage billing.
• To provide analytics, hosting, infrastructure, email, and support tools.
• To assist us in analyzing how our Service is used.

These third parties may have access to your personal information only to perform the tasks assigned to them on our behalf, and they are obligated not to disclose or use it for any other purpose.

Security

We value your trust in providing us your personal information, and we use commercially acceptable means to protect it. We may use administrative, technical, and organizational measures designed to protect your information from unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

Data Retention

We retain personal information only for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, enforce agreements, maintain security, and support legitimate business purposes. Payment-related records may be retained for accounting, support, fraud prevention, and service management. When information is no longer required, we may delete, anonymize, or securely archive it.

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that site. We advise you to review the privacy policy of those sites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we discover that a child under 13 has provided us with personal information, we delete this information from our records.

If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take the necessary action.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page, unless otherwise stated.

Contact Us

If you have any questions or suggestions about this Privacy Policy, contact PanelConfig, LLC at legal@panelconfig.com

PanelConfig, LLC
1942 Broadway Ste 314C
Boulder CO 80302
United States